FAQ

What is the opening order minimum? $450

What is the reorder minimum? $150

What is the under minimum fee? $5

How much must an order be to qualify for free shipping? $2,000 or more

How do I contact you, or place an order? Whatever is easiest for you! Website orders are given the highest priority because payment is received immediately and there are no other delays.

  • Phone: 877.466.1148
  • Fax: 717.795.5605
  • Email: sales@spicherandco.com - for all orders and inquiries.
  • spicherandco.com - Registration is required.

How do I place a Quick Ship order? Quick Ship orders can be placed via phone, email, or fax. “Quick Ship” must be noted on the order. See Quick Ship pages for available options.

What is the estimated ship date for my order? All order confirmations include an estimated ship date.  Please be aware that ship dates are not guaranteed and everything is made to order.

What is the lead time for Vintage Vinyl®? Six to eight weeks. This is subject to change according to production volume

What is the lead time for framed artwork? Four to six weeks. This is subject to change according to production volume.

What is the lead time for Quick Ship items? Six business days.

Can orders be drop shipped, and is there a fee? Yes, we can drop ship orders directly to customers with a $5 fee per order. No invoice information is included in the shipment. Drop ship orders do not need to meet our order minimum requirements.

What is the lead time for rush orders? Two weeks. ***Not always an option for Vintage Vinyl®. Please call to check availability.

Can orders for custom vinyl or artwork be rushed? No. Due to the need for our graphics team to generate proofs and obtain approval from customers, we are unable to rush custom orders.

What is the fee to place a rush on an order? There is a $10 fee for orders under $400.  For orders over $400, the fee is 2.5% of the total.

When do I provide payment information? Please provide payment info at the time you place your order to prevent any delays. After five attempts to contact you for payment, a cancellation notice will be sent and your order will be canceled one week later.

When will my card be charged? Orders placed through our website will be charged immediately.  All other orders will be charged once they enter production.  All shipping charges are charged on the day the order ships.

Can I add on to or change an order after it is placed? You may add on to or change an order at any time up to two weeks prior to your estimated ship date.  You may only add or change items one time per order to prevent potential errors.

Will I receive an order confirmation? Yes, an order confirmation will be sent to your primary email address for every order. Please review the confirmation thoroughly to prevent any mistakes.

What is the return policy for undamaged merchandise? In general, since all orders are produced to order and we do not stock items, we do not accept returns. Some special exceptions may be granted depending on each case. If the return is authorized by our returns team, there will be a 20% restocking fee. Customers are responsible for shipping items back in proper packaging, and in unused, re-salable condition.

What is the procedure for submitting a claim for a manufacturer's defect? All claims must be submitted within five days of receiving the merchandise. Photographs of the defective item, along with item number and invoice number must be submitted to sales@spicherandco.com for review.

What is the return policy for custom vinyl or artwork? We do not accept returns for custom merchandise.  All sales are final.

Will I be able to review images of my custom items? Yes, image proofs of all customized items will be sent to your primary email address. These must be approved in writing before your order can enter production.  Be sure to show your clients!

Which vinyl collection can be customized? The Classic Collection in many cases can be customized, but the WILLIAMSBURG and Morris & Co. Collections cannot. The Artisanry Collection can only be customized in proportionate size changes.

What is Vintage Vinyl® made of? Vintage Vinyl© floorcloths are made with two-ply vinyl that has a latex padded backing.  It is about 1/16” thick and can fit under most doorways.  The material is lay flat and has a certified non-slip surface.  It is non-flammable, phthalate-free, and UV-resistant for up to three years.

Can Vintage Vinyl® be used outside? Vintage Vinyl® floorcloths are indoor/controlled outdoor.  While they are fade-resistant in direct sunlight and durable against the elements, it is important to follow these instructions:  If your floorcloth is left in the rain, flip it over to allow the underside to dry. This prevents mold.  Always make sure that Vintage Vinyl® is secured in place, as high winds may cause damage. Covered patios or screened-in porches are preferable in outdoor settings to ensure that your floorcloth lasts a long time.

Do carpet pads need to be used with Vintage Vinyl®? Carpet pads are not necessary for Vintage Vinyl®, and we do not suggest using them. Vintage Vinyl® will lay flat and stay in place once unrolled on the floor.

Can Vintage Vinyl® be used on hardwood or tile floors? Yes, Vintage Vinyl® is ideal for most flat surfaces.  It will not damage or discolor hardwood floors. When used on tile with wide grout, please be aware that furniture legs or high heel shoes may puncture the floorcloth.  Use caution!  We do not recommend use on carpet, gravel, or any other uneven surface.

Can Vintage Vinyl® puncture or tear? While Vintage Vinyl® is durable, it is not indestructible.  Do not drag heavy furniture across it and be careful of stiletto heels or other sharp objects.  Always use felt pads under table and chair legs.

How should Vintage Vinyl® be cleaned? Do not use floor cleaning chemicals, scrub brushes, or vacuums on Vintage Vinyl®! First, try a damp cloth with water. For stubborn jobs try diluted hand soap on a cloth or soft sponge.

Can Vintage Vinyl® be adhered to floors, walls, or ceilings? Our floorcloths are marketed as accent rugs, however, Vintage Vinyl® can be used in permanent applications as well.  For instructions on how to permanently adhere Vintage Vinyl®, please email sales@spicherandco.com.

Can individual swatches be purchased? Swatches are only sold in pattern sets.  They are not available for purchase in individual colorways.  Swatch purchases must meet a $10 minimum.